Fulfillment Policy

Fulfillment Policy

Effective Date: Dec. 1, 2024

At Idaho Dealer Education (accessible via idahodealereducation.com), we are dedicated to delivering high-quality educational resources efficiently and reliably. This Fulfillment Policy outlines our processes for order confirmation, delivery, and support to ensure a smooth experience.

1. Order Confirmation

  • Once you complete your purchase, you will receive an email confirmation with your order details, including a description of the purchased course or material.

  • If you do not receive a confirmation email within 24 hours, please check your spam/junk folder or contact us at [support@idahodealereducation.com].

2. Course Access and Delivery

  • Digital Courses:

    • Access to digital courses and materials is granted immediately after payment is successfully processed. You will receive login credentials or access links via email.

    • If you experience any delays, contact us at: support@idahodealereducation.com.

  • Physical Materials (if applicable):

    • Orders for physical materials are processed within 1-2 business days and shipped via standard delivery methods. Tracking information will be provided.

3. Technical Support

  • If you encounter any issues accessing your course or materials, our support team is available to assist you. Contact us at:

    • Email: [support@idahodealereducation.com]

    • Phone: (208)557-4066

    • Hours: 9 AM - 5 PM MST

4. Refund and Cancellation Policy

  • Purchases are eligible for a full refund if the course has not been accessed beyond page 3 of the content.

  • Refunds are processed only to the original payment method used at checkout. Courses or materials already accessed or downloaded may not qualify for a refund.

5. Order Modifications

  • Requests for modifications or corrections to your order must be submitted within 24 hours of purchase via support@idahodealereducation.com or by calling (208)557-4066. This number also accepts texts.

6. Non-Delivery or Access Issues

  • If you do not receive access to your course or materials within the promised timeframe, notify us immediately. We will investigate and ensure prompt resolution.

7. Policy Updates

  • Idaho Dealer Education reserves the right to update or amend this Fulfillment Policy at any time. Updates will be effective immediately upon being posted on our website.

By purchasing from Idaho Dealer Education, you agree to this Fulfillment Policy. Thank you for choosing us for your dealer education needs!